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1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of complypolicy.com (the "Website") and the ComplyPolicy platform, including all associated tools, dashboards, APIs, and services (collectively, the "Service"), provided by ILLUME Intelligence ("ILLUME Intelligence," "we," "us," or "our").

By accessing the Website, creating an account, or using the Service, you ("you," "User," or "Customer") agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case "you" refers to that entity. If you do not agree to these Terms, do not access or use the Service.

2. The Service

ComplyPolicy provides tools to help businesses scan, detect, classify, and manage cookies and tracking technologies on their websites, obtain and log visitor consent, and generate compliance-related documentation and reports (collectively, the "Service"). The Service is offered on a subscription basis, as described in Section 5.

We may modify, update, or discontinue any feature of the Service at our discretion, with reasonable notice where the change materially affects your use of the Service.

3. Eligibility and Account Registration

  • You must be at least 18 years old and legally capable of entering into binding contracts to use the Service.
  • You agree to provide accurate, current, and complete information when creating an account and to keep this information updated.
  • You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
  • You must notify us immediately of any unauthorised use of your account or any other security breach.

4. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable law or regulation, including data protection laws such as the DPDP Act, GDPR, or CCPA
  • Deploy the Service in a manner that misrepresents your actual cookie usage or consent practices to your own end users
  • Attempt to reverse-engineer, decompile, or otherwise access the source code of the Service, except as permitted by law
  • Interfere with or disrupt the integrity or performance of the Service, including through malware, denial-of-service attacks, or unauthorised scraping
  • Use the Service to scan, access, or process websites you do not own or are not authorised to assess
  • Resell, sublicense, or white-label the Service without our prior written consent
  • Use the Service to store or transmit any content that is unlawful, defamatory, obscene, or infringes the intellectual property rights of any third party

We reserve the right to suspend or terminate access to the Service for any User who violates this Section.

5. Subscriptions, Fees, and Payment

  • Certain features of the Service require a paid subscription. Pricing, billing cycles, and plan features are as described on our [Pricing] page or in your order form.
  • Fees are billed in advance on a recurring basis (monthly or annually, as selected) and are non-refundable except as required by law or as expressly stated in these Terms.
  • We may change our fees with prior notice; continued use of the Service after a fee change constitutes acceptance of the new fees.
  • You are responsible for any applicable taxes, duties, or government levies associated with your subscription.
  • Failure to pay fees when due may result in suspension or termination of your access to the Service.
  • Where we offer a free trial or free scan, we reserve the right to limit its features, duration, or availability at our discretion.

6. Customer Data and Your Responsibilities

"Customer Data" means any data, including personal data of your website visitors, that you or the Service collects, processes, or stores in connection with your use of the Service (e.g., cookie consent logs).

As between you and ILLUME Intelligence, you retain ownership of your Customer Data. You are solely responsible for ensuring that your use of the Service, and your own website's privacy notices and consent mechanisms, comply with applicable data protection laws, including the DPDP Act, GDPR, and CCPA as relevant to your users.

Where we process Customer Data on your behalf as a Data Processor (as described in our Privacy Policy), such processing is governed by our Data Processing Agreement, incorporated by reference into these Terms for paid Customers.

You warrant that you have all necessary rights, consents, and authority to use the Service in respect of the websites and data you submit to it.

7. Intellectual Property

The Service, including its software, design, trademarks, logos, and content (excluding Customer Data), is owned by ILLUME Intelligence or its licensors and is protected by applicable intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes during your subscription term.

You may not copy, modify, distribute, sell, or lease any part of the Service, or use our trademarks or branding without our prior written permission, except as reasonably necessary to display the ComplyPolicy consent widget on your own website as intended by the Service.

8. Third-Party Services and Links

The Service may integrate with or link to third-party tools, platforms, or websites (e.g., analytics providers, payment processors). We do not control and are not responsible for the content, privacy practices, or availability of these third parties. Your use of any third-party service is subject to that party's own terms and policies.

9. Confidentiality

Each party agrees to protect the other party's confidential information disclosed in connection with the Service with the same degree of care it uses for its own confidential information (and no less than a reasonable degree of care), and not to disclose it to third parties except as necessary to perform its obligations, as required by law, or as otherwise permitted under these Terms.

10. Disclaimers

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

The Service is a compliance-assistance tool and does not constitute legal advice. Use of ComplyPolicy does not guarantee compliance with the DPDP Act, GDPR, CCPA, or any other law, and does not substitute for independent legal review of your website and data practices. You remain solely responsible for your own legal and regulatory compliance.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

  • ILLUME Intelligence shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service.
  • Our total aggregate liability arising out of or relating to these Terms or the Service shall not exceed the total fees paid by you to us in the twelve (12) months preceding the event giving rise to the claim.
  • Nothing in these Terms limits liability that cannot be excluded or limited under applicable law, including in cases of gross negligence, wilful misconduct, or fraud.

12. Indemnification

You agree to indemnify and hold harmless ILLUME Intelligence, its officers, employees, and affiliates from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of: (a) your breach of these Terms; (b) your violation of applicable law, including data protection law, in connection with your use of the Service; or (c) your Customer Data or your website's own compliance practices.

13. Term and Termination

  • These Terms remain in effect for as long as you maintain an account or use the Service.
  • You may terminate your account at any time in accordance with your subscription plan's cancellation terms.
  • We may suspend or terminate your access to the Service, with or without notice, if you breach these Terms, fail to pay applicable fees, or if required to do so by law.
  • Upon termination, your right to use the Service will cease immediately. We will retain and delete Customer Data in accordance with our Privacy Policy and any applicable Data Processing Agreement.
  • Sections that by their nature should survive termination (including Sections 7, 9, 10, 11, 12, and 15) shall survive.

14. Changes to These Terms

We may revise these Terms from time to time to reflect changes in our Service, legal requirements, or business practices. We will post the updated Terms on this page with a revised "Last Updated" date, and for material changes, we will provide additional notice (such as an email or in-app notification) before the changes take effect. Continued use of the Service after such changes constitutes your acceptance of the revised Terms.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of India, without regard to its conflict of law principles. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in New Delhi, India, save that either party may seek injunctive relief in any court of competent jurisdiction where necessary to protect its rights.

16. General Provisions

Entire Agreement: These Terms, together with our Privacy Policy, Cookie Policy, and any applicable order form or Data Processing Agreement, constitute the entire agreement between you and ILLUME Intelligence regarding the Service.

Severability: If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

No Waiver: Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of that right or provision.

Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Force Majeure: We shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control.

17. Contact Us

If you have any questions about these Terms, please contact us at:

ILLUME Intelligence
Email: mail@illume.in